Terms & Conditions

1. Quotes, estimates and cost plus

Every pricing document we issue says on its face whether it is a Quotation, an Estimate or Cost Plus Works.

A Quotation is a fixed price for the scope of works described in it. The price only changes through an approved variation or as these terms provide. Quotations are valid for 30 days unless they say otherwise, and they cover only the scope described, including any stated assumptions and exclusions. Work outside that scope is a variation.

An Estimate is our genuine approximation of the cost. It is not a fixed price. The final price is calculated on the actual labour at our published rates and the actual materials and costs incurred, and can land higher or lower than the estimate. We take reasonable care preparing estimates, and if we expect the final cost to materially exceed one, we tell you as soon as practicable.

Cost Plus Works means you pay the actual cost of labour, materials, equipment and subcontractors, plus the margin stated in the pricing document.

If a pricing document does not clearly state its basis, it is an Estimate. For estimates and cost plus works we keep records of labour, materials and costs, and we make them available to you on reasonable request.

2. Rates and charges

Our current labour rates are published on the rates page, and those are the rates that apply unless a fixed price covers the work under a Quotation. In short:

• The call-out fee covers attending the job and the first hour on site, at $209.00 inc GST ($190.00 ex GST). Work past the first hour is billed at the hourly rate, in hourly increments, at $121.00 an hour inc GST ($110.00 ex GST).
• Normal hours are 8:00am to 5:00pm weekdays, excluding public holidays. Outside that is after hours, at the after hours call-out fee of $330.00 inc GST ($300.00 ex GST) and an hourly rate of $181.50 an hour inc GST ($165.00 ex GST).
• An apprentice on the crew is added at the apprentice hourly rate from when they arrive: $66.00 an hour inc GST ($60.00 ex GST) for a first or second year apprentice, and $88.00 an hour inc GST ($80.00 ex GST) for a third or fourth year. Apprentices carry no call-out fee of their own.
• Materials, fittings and parts are charged on top and included in your quote or invoice.
• Rates are reviewed from time to time. Unless fixed under a Quotation, the rates current when the work is performed apply. The rates above are effective from 30 July 2026.

Prices in our pricing documents state whether they include GST. Where a price is silent on it, GST is added at the prevailing rate. The rates page shows every figure both ways.

3. Travel

The first 45 minutes of travel from our Mullumbimby base is free, on every job. Past that, travel is billed at the standard hourly rate of $121.00 an hour inc GST ($110.00 ex GST) as the actual time it took, charged one way. We work it out and confirm it with you when you book.

4. Compliance work and authority fees

Time spent complying with work site and other requirements, such as inductions, safety briefings, safety inspections, Safe Work Method Statements, Job Safety Analysis forms and Certificates of Compliance for Electrical Work (CCEW), is charged at the applicable labour rates. Certificates of compliance and application fees for connections or alterations submitted to Essential Energy or other authorities are charged at cost, plus the labour involved.

5. Variations

A variation is any change to the agreed scope of works: additions or omissions, changes to materials, fittings or layout, changes arising from your instructions or your representatives' instructions, changes required by an authority, and work made necessary by site conditions or other trades.

Where practicable, before carrying out a variation we issue a written variation notice (email is fine) describing the varied work and the price, or the basis it will be charged on. You approve a variation by confirming in writing, which includes email or text message. A verbal instruction from you counts as an approved variation where we confirm it in writing and you do not object within 2 business days.

We may carry out a variation without prior approval where the work is reasonably necessary for safety, to comply with law or an authority requirement, or to prevent damage or delay. We notify you as soon as practicable and the work is chargeable as a variation.

Unless a fixed price is agreed, variations are charged at our published rates, with materials and other costs at cost plus our usual margin. A variation does not affect the fixed price of the unvaried scope under a Quotation.

6. Latent conditions

A latent condition is a physical condition on or affecting the site that differs materially from what we reasonably anticipated when pricing the works. Examples: asbestos or other hazardous materials, concealed, defective or non-compliant existing wiring, concealed services, rock, water or unstable ground, and restricted access or cavities that could not reasonably have been identified on inspection.

If we hit one, we tell you as soon as practicable. A latent condition is treated as a variation: we are entitled to the additional costs of dealing with it, charged under these terms, and a reasonable extension of time.

7. Your instructions and site access

We may recover the additional costs of complying with your instructions, or those of your representatives, that increase the cost of the works: changed fittings or finishes, changed sequencing or staging, delayed access to site, and requirements imposed after the pricing document was issued.

You must give us safe and reasonable access to the site, accurate information about the site and its existing installations, and any drawings, specifications or authority approvals relevant to the works.

8. Payment

Payment terms are stated on the pricing document, or failing that, on our tax invoices. For staged or ongoing works we may issue progress claims, payable on the stated terms. If a payment falls due on a day that is not a business day, it is due the next business day.

Please review each invoice on receipt and raise any query with us promptly so it can be resolved before the due date. Undisputed amounts must be paid by the due date. Accepting a payment after its due date does not waive our right to require payments as they fall due, or to suspend or end our arrangements.

9. If payment is not made

If you do not pay us when monies are due, or fail to comply with any other obligation, you (and any guarantor) are in default. We may send a default notice telling you what the default is and what to do about it, with 14 business days to fix it.

If the default notice is not complied with, all monies owing become immediately payable, with interest from the due date at 15% per annum. Because title in goods does not pass until we are paid in full, we may also repossess and sell the goods and put the proceeds toward what is owed, and you permit us, on reasonable notice, to enter the premises where the goods are held to do so. You also agree to pay the costs and expenses we reasonably incur recovering what is owed.

10. Ownership, risk and security

Title in goods we supply does not pass to you until we have been paid in full. Risk passes to you on delivery to site or on installation, whichever comes first, and you must insure the goods against loss or damage until payment is made. To protect our interest in goods until payment, we may register the agreement between us on the Personal Property Securities Register under the Personal Property Securities Act 2009 (Cth), and you agree to do what is reasonably needed to allow that.

11. Companies, trusts and credit information

If you are a company, trust or partnership, we may require the principals to sign a personal guarantee of your obligations, and guarantors are jointly and severally liable. You confirm the information given to us is true and complete, and you and any guarantors authorise us to exchange information with credit reporting agencies about creditworthiness during the term of our arrangements.

12. Acceptance of works and defects

Acceptance of goods and completed works happens on delivery or completion, and is established if you indicate by words or conduct that they conform, keep them despite a nonconformity, or deal with them inconsistently with our ownership. You may reject them on good grounds after a reasonable opportunity to inspect, by immediately notifying us with full particulars. If payment has been made for rejected goods, it is refunded or credited toward replacements.

Our workmanship on general electrical work is warranted for 24 months from completion, and solar and battery systems carry a 10 year workmanship warranty covering installation labour, mounting, roof penetrations, cabling and terminations. Materials and components are covered by the manufacturers' warranties, and we handle those claims for you. Either warranty transfers to a new owner if the property is sold within the period. The detail, including how to claim, is in our Warranty Information document (PDF, opens in a new tab). Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

13. Solar, batteries and government incentives

Small-scale Technology Certificates (STCs). Eligible solar and battery installations create STCs under the federal Small-scale Renewable Energy Scheme. Our pricing for eligible systems assumes you assign those STCs to us or our agent, and the value of that assignment is the point-of-sale discount shown on your quote. Creating STCs has conditions: the system and its components must be on the approved product lists, the installation must be done by an accredited installer (ours are), and the paperwork must be right, which we handle. If you choose not to assign the STCs, or the assignment cannot be completed for a reason outside our control, the undiscounted price is payable and you keep the certificates.

Cheaper Home Batteries Program. Eligible home battery installations attract a discount under the Commonwealth's Cheaper Home Batteries Program, applied the same way, as a point-of-sale reduction on your quote. The program's rules, rates and eligibility are set by the Commonwealth and can change; your quote states exactly what applies to your system at the time.

State incentives. New South Wales runs energy incentive schemes from time to time. Where one applies to your job, your quote says so and shows how it affects the price.

Incentive values depend on system size, location, installation date and program rules at the time, so the figures on your quote are the ones that count. We will never quote you an incentive we cannot deliver.

New Energy Tech Consumer Code. Alliance Electrical has applied to become a NETCC Approved Seller, and our sales, quoting and installation practices for new energy technology follow the New Energy Tech Consumer Code. You can read the code via the link in the footer.

14. If something goes wrong

Tell us straight. Complaints go to hello@allianceelectrical.com.au or through our complaints page, and a real person reads every one. If a dispute arises, each party notifies the other in writing with the nature of the dispute and the outcome sought, and we both attempt in good faith to resolve it by negotiation first. Undisputed amounts must still be paid on time. Nothing in this process limits your right to contact NSW Fair Trading or take any other step the law allows.

15. The general bits

Notices must be in writing, given personally, by post with delivery confirmation, or by email. Any purchase order, statement of work or instruction to proceed sent to us after receiving our pricing document confirms you have agreed to these terms. If any provision is invalid or unenforceable, it is severed and the rest continue in full force. These terms are governed by the laws of New South Wales.