Privacy Policy

1. About this policy

In this policy, "we", "us" and "our" means Alliance Electrical Contractors Pty Ltd (ABN 47 684 423 210), an electrical contracting business servicing the Northern Rivers, NSW. NSW Lic No. 483884C. QLD Lic No. 1514062.

If you have any questions or concerns about this policy, contact us at hello@allianceelectrical.com.au. This policy may be updated from time to time and the current version will always be available on our website.

2. What is personal information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not it is true and whether or not it is recorded in a material form.

Sensitive information is a special category of personal information, such as health information or information about a person's beliefs or background. We do not seek to collect sensitive information, and would only collect it where required by law or with your clear consent.

3. How we collect personal information

We collect personal information by lawful and fair means and only where it is reasonably necessary to run our business and do your job properly. We collect information in the following ways:

• Directly from you, when you fill in a form on our website, call, text or email us, or speak with us in person or on site.
• In the course of doing your job, for example your site address, access details and photos of the work area and the finished work.
• From people acting for you, such as a builder, real estate agent, strata manager or family member who books work on your behalf.
• Through cookies and analytics tools when you use our website (see section 7).

Where it is reasonable and practicable we collect personal information directly from you. If we receive your details from a third party, such as a builder who has engaged us for your property, we take reasonable steps to make sure you know we have them.

4. Types of personal information we collect

Depending on the work, we may collect:

• Identity and contact information: your name, phone number, email address and postal address.
• Property and job information: the site address, access notes, details of the electrical work requested, photos of the work area, and for solar and battery work, roof details, electricity usage and energy bill information.
• Payment information: details needed to quote, invoice and receipt the work. We do not store credit card numbers on our website.
• Communications: records of your messages, emails, form submissions and feedback, including reviews and complaints.
• Technical information: IP address, browser type and pages visited when you use our website (see section 7).

5. Our website forms and online tools

Our website collects personal information at these points:

• Contact and job request form: your name, contact details, site address, a description of the work and any photos you attach. Submissions go into our job management system so we can quote and schedule the work.
• Quick enquiry form: your name and phone number so we can call you back.
• Review and feedback pages: your first name, job reference, rating and any feedback you give us, along with whether you are happy for us to contact you about it.
• Complaints form: your name, contact details and a description of what went wrong.
• Online estimating and quoting tools: where we offer tools such as a solar quote calculator, they may collect your property address, roof details and electricity usage so we can prepare an estimate.

Our forms use spam protection, which may include Google reCAPTCHA on some forms. Where a form offers address suggestions as you type, the address you are typing is sent to Google Places to generate those suggestions.

6. How we use personal information

We use your personal information to:

• Respond to your enquiries and provide quotes.
• Schedule, carry out, invoice and warrant electrical, solar and battery work.
• Prepare safety and compliance documentation required for electrical work, such as certificates of compliance.
• Ask for your feedback after a job and manage any complaints.
• Meet our legal, licensing, insurance and record keeping obligations.
• Improve our services and our website.

We will not use or disclose your personal information for another purpose unless you have consented, it is related to why we collected it and you would reasonably expect it, or the use is required or permitted by law.

7. Website analytics and cookies

Our website uses cookies and Google Analytics to understand how visitors use the site and to improve it. Analytics data is aggregated and does not identify you personally. We do not send your name, contact details, or anything you enter into our forms to Google Analytics. You can disable cookies in your browser settings, though some parts of the website may not work as well.

8. Who we share information with

We do not sell, rent or trade your personal information. We share it only where needed to run the business:

• Service providers that power our systems: our job management platform, website hosting, form and workflow automation, email and document storage providers.
• People needed to do the work: for example suppliers, subcontractors or network providers where the job requires it.
• Professional advisers: our accountants, insurers and legal advisers where needed to run the business.
• Government and regulators: where required by law, including electrical safety and licensing bodies.

Where we share personal information with service providers, we take reasonable steps to make sure they handle it consistently with the APPs.

9. Direct marketing

From time to time we may contact you with information about our services or offers we think may interest you, by email, SMS or phone. You can opt out at any time by contacting us at hello@allianceelectrical.com.au or using the unsubscribe option in the message, and we will action it promptly at no cost to you. We never use sensitive information for marketing.

10. Overseas disclosure

Some of the service providers behind our systems store data outside Australia, including in the United States and New Zealand. Where personal information is held overseas, we take reasonable steps to make sure it is handled consistently with the APPs.

11. Government identifiers

We do not use government identifiers, such as Tax File Numbers or Medicare numbers, as our own identifier, and we do not disclose them except as required by law.

12. Data quality

We take reasonable steps to keep the personal information we hold accurate, up to date and complete. If you believe anything we hold about you is wrong or out of date, contact us and we will take reasonable steps to correct it.

13. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our systems are access controlled and our website forms are validated and protected against abuse. When we no longer need personal information for any purpose, we take reasonable steps to destroy or de-identify it, unless we are required by law to keep it.

14. Notifiable data breaches

We comply with the Notifiable Data Breaches scheme under the Privacy Act. If we become aware of a data breach that is likely to result in serious harm to anyone whose information is involved, we will notify the affected people and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

15. Access to and correction of your information

You can ask for access to the personal information we hold about you, and ask us to correct anything that is inaccurate, incomplete or out of date. Contact us at hello@allianceelectrical.com.au and we will respond within a reasonable timeframe. We may decline access in the limited circumstances permitted by the APPs, and if we do we will tell you why.

16. Privacy complaints

If you have a concern about how we have handled your personal information, contact us at hello@allianceelectrical.com.au. We will acknowledge your complaint promptly and respond in writing within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au (opens in a new tab).

17. Contact us

To contact us about this policy or your personal information:

Email

hello@allianceelectrical.com.au

Phone

0483 908 571

We may update this policy from time to time to reflect changes in our business or the law. Updates will be published on our website.